What do you NOT Love About Your
Job In Medical Billing And Coding?

Video Transcript

Host Question:
What is something that you do not love about working in medical billing and coding?

Guest Answer:
There’s a lot of rules and they’re always changing. One of the things that annoys me about colleagues in the industry is that because, you know, it’s very specialized, there’s a lot of learning involved. So people think, OK, I know this now. And so they get a little arrogant about it, a little arrogant about knowing this or knowing certain kinds of codes and things like that, only to find out that two months, six months, a year later, it’s different. So there’s always got to be learning. You have to stay on top of things. And that learning comes from many, many different areas insurance companies, the government, the coding manuals, the AMA, et cetera and so on. So you constantly have to be watching out and you have to constantly be assessing whether the information that you’re getting is valid fact or an opinion of the fact.

Guest Answer:
I like it to be, you know, Black and white, like this is it and this is why. But then sometimes we use a neurosurgical companion for our coding in a one page. It may say you should do something this way. And then on the other page it may say, but not in this instance. You know, there’s so many different scenarios that there is a gray area and you can butt heads with your co-workers over not thinking is the same answer.

Guest Answer:
The overall politics in our nation when it comes to health care. I hate it. Absolutely hate it. So like each insurance company has their own ways of wanting their documentation sent to them and they make it difficult. If everybody followed Medicare’s way of doing things, which is kind of how I look at it. They’d all be getting paid the same, and there really wouldn’t be any question. But when you got one person saying, “hey, well, we’ve got our own set of codes for that,” or I don’t call anybody out. There’s one insurance company. They have their own set of codes for things and they don’t automatically flip it on their side. I, as the biller need to know that I need to send it over correctly. Telehealth is a nightmare right now because Medicare really try to set down some standards. But then the insurance companies, “Well, no, we want to get it this way. No, we want it that way.” And it’s just like, why don’t you just all do it the same way and be done with it?

Guest Answer:
What I don’t love about it is that for me to be honest, is kind of hard to work out there like work life balance. I’m still trying to master that. So I don’t work myself down so hard. Like, just have to have. That means.

Guest Answer:
Honestly, there isn’t too much that I don’t love about medical billing and coding. The biggest thing for me is making sure I’m in a good work environment.